Yes. We can supply replacement parts and maintenance accessories for long-term cooperation.
What should I do if the product has a quality issue?
Please send us photos or videos of the issue. Our technical team will analyze the problem and provide a prompt solution.
What is your warranty policy?
We provide a standard warranty for our electric water heaters. The warranty period can be adjusted according to different markets and cooperation agreements.
What documents will you provide?
We can provide Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and other required export documents.
How can I track my shipment?
After shipment, we will provide the Bill of Lading or tracking information for your reference.
Can you arrange shipment to our country?
Yes. We work with experienced logistics partners and can ship products to most countries worldwide.
How are your products packaged?
Each unit is securely packed with protective materials and strong export cartons to ensure safe transportation.
Which trade terms do you offer?
We support EXW, FOB, CIF, CFR, DDP, and other international trade terms.
What shipping methods do you support?
We support sea freight, air freight, railway transportation, and express delivery according to your needs.
How long is the production lead time?
Generally, production takes 20–35 days after order confirmation, depending on the order quantity and customization requirements.
Can I get samples before placing a bulk order?
Yes. Sample orders are available for quality evaluation before mass production.
What is your minimum order quantity (MOQ)?
Our MOQ depends on the product model. Please contact our sales team for detailed information.
What certifications do your products have?
Our products can be supplied with CE, CB, RoHS, ERP, and other certifications according to your market requirements.
Do you provide OEM & ODM services?
Yes. We offer complete OEM and ODM services, including logo printing, packaging customization, product design, and technical support.
What types of electric water heaters do you manufacture?
We manufacture a wide range of electric water heaters, including storage water heaters, instant water heaters, wall-mounted models, and customized OEM/ODM solutions for different markets.